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Terms and conditions

1. Legal Status

1.1 License Number

Shockz Casino operates under a Malta Gaming Authority license. However, the license number is not disclosed on its official homepage. Users are advised to verify the license through the MGA public register.

1.2 Issuing Authority

The issuing authority for Shockz Casino is the Malta Gaming Authority (MGA). Users should check the MGA's official licensee register directly before engaging in any transactions.

1.3 Jurisdiction

Shockz Casino is regulated under the jurisdiction of Malta. The specific licensed legal entity, company registration number, and registered address are not publicly displayed on Shockz Casino.

2. Registration and Login Process

2.1 Step-by-Step Process

To register for a Shockz Casino account, users must:

  1. Open Shockz Casino in a web browser.
  2. Select "Join Now" to begin registration.
  3. Provide the required account and contact information.
  4. Complete any requested verification.
  5. Deposit a minimum of €20 to qualify for the casino welcome offer.
  6. Log in to access casino, sportsbook, promotions, and account features.

2.2 Is KYC/ID Verification Required?

The requirements for Know Your Customer (KYC) verification are not explicitly stated. Users may be required to provide identification documentation prior to withdrawal or during compliance checks, which should be confirmed in the Terms & Conditions before funding an account.

2.3 Time to Activate Account

There is no publicly stated time commitment for activating a Shockz Casino account. Users may log in and access their account upon successful registration, but approval or KYC turnaround times are not disclosed.

2.4 Terms of Registrations

The specifics regarding minimum age for registration, restrictions on accounts per individual, and restricted countries have not been disclosed. Users should consult jurisdiction-specific Terms & Conditions during the registration process.

3. Games and Software Providers

3.1 Top Games

Shockz Casino offers a variety of games, including but not limited to: Gates of Olympus, Sweet Bonanza, Starlight Princess, Big Bass Bonanza, and many others. Availability may vary based on country and user eligibility.

3.2 Software Providers

The platform features games from various software providers including Play’n GO, Evolution, and others. Users are encouraged to verify the licensing of each provider in the relevant market.

3.3 Total Game Count

The total number of games available on Shockz Casino is not disclosed. A secondary domain claims over 4,000 games, but this number remains unverified.

3.4 Game Categories

Games are categorized into casino slots, live casino, roulette, blackjack, baccarat, video poker, and sportsbook, among others. Specific details may be referenced on Shockz Casino.

3.5 Fairness / Provably Fair

While Shockz Casino states that games are independently tested for fairness, it does not identify any specific auditing body. Users should seek verification regarding fairness standards.

4. Bonuses and Promotions

4.1 Welcome Bonus

Shockz Casino offers a welcome bonus of up to €1,244 along with 1,244 free spins over the first six deposits. The first deposit qualifies for a 100% match up to €400, with a minimum deposit of €20. This offer excludes users from Finland.

4.2 Process of Activation for Welcome Bonus

The activation of the welcome bonus occurs over the first six deposits. A minimum deposit of €20 is required to unlock this offer. Specific opt-in conditions or bonus codes are not disclosed.

4.3 Wagering Requirements

Wagering requirements for the welcome package or sportsbook offer are not publicly available, aside from weekly cashback, which stipulates a 1x requirement before withdrawal.

4.4 Time Limits

No specific expiry periods for bonuses, offers, or free spins are published. Weekly cashback can be calculated and claimed every seven days.

4.5 Recurring Promotions

Shockz Casino advertises several recurring promotions including cashback, jackpot draws, and a loyalty shop. Details regarding eligibility and prize values are not fully disclosed.

4.6 Cashback Offers

All players are entitled to a 5% cashback on net slot losses, while VIPs may receive up to 15%. Specifics on minimum cashback, limits, and qualifications are not detailed.

4.7 Reload Bonuses

Details regarding any available reload bonuses, including percentage match and conditions, are not specified on Shockz.com.

4.8 Free Spins Bonuses

The welcome package includes up to 1,244 free spins across multiple deposits. Specific information regarding the value, qualifying games, and other conditions is not provided.

4.9 General Bonus Terms and Conditions

Confirmed terms include that the welcome package applies to new accounts only, with restrictions on Finland, and a minimum deposit of €20 for the first offer. Further details on wagering, max bet, and game restrictions are not disclosed.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

Shockz Casino provides a VIP program that can result in cash rewards and enhanced cashback features. The specifics of tier labels, qualification requirements, and rewards are not publicly available.

5.2 How to Qualify

Details regarding eligibility criteria for VIP status, including turnover and deposits, have not been provided.

5.3 Loyalty Program Description

The Spin & Win Loyalty Programme allows users to earn reward points for their wagers, which can be redeemed for bonuses and other rewards. Progression within the loyalty tier system is described but not detailed.

5.4 Loyalty Program Rules

The exact earning rates, redemption limits, and eligibility for loyalty rewards are not specified.

6. Payment Methods and Banking Terms

6.1 Deposit Methods

The accepted method for deposits includes Instant Bank Transfer. Users may consult Shockz Casino for specific details on minimum and maximum deposit limits, accepted currencies, and potential fees.

6.2 Withdrawal Methods

Withdrawals via Instant Bank Transfer are generally processed on the same working day. Specific details regarding minimum and maximum withdrawal limits, fees, and currencies should be confirmed on Shockz.com.

7. Key Terms and Conditions

7.1 Bonus Terms

Verified bonus terms include that the casino welcome package is limited to new accounts, has a minimum initial deposit of €20, and excludes users from Finland. Further wagering and game weight conditions are not disclosed.

7.2 Deposit Limits

No specific deposit limits are published on Shockz Casino.

7.3 Withdrawal Limits

There are no stated limits on withdrawals found on Shockz Casino.

7.4 Account Restrictions

Account restrictions are in place, including a limitation to one account per individual and exclusion of users from Finland for the welcome offer.

8. Mobile and Technical Features

8.1 Mobile Browser Optimization

The platform is designed for compatibility across mobile and desktop browsers, ensuring access to all casino features.

8.2 User Experience and Speed on Mobile

Shockz.com promotes a seamless user experience across devices, although no specific performance metrics are published.

8.3 Process of Registration on Mobile

Mobile registration follows a similar process to the desktop version and can be completed through a web browser.

9. Security and Fair Play

9.1 SSL & Encryption Standards

Shockz.com employs advanced encryption technologies to safeguard financial and personal information. Detailed security standards are not published.

9.2 RNG & Game Fairness

All games are reportedly tested for fairness, although no specific auditing body or detailed validation methods are identified.

9.3 Customer Support

Shockz Casino provides 24/7 live chat support. Email support availability and response times are not disclosed.

9.4 Support Availability

Customer support is stated to be available at all times, but specific languages supported are not listed.